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Topic: how to refund?

Author	Message
fejin Joined: Jan 10, 2017 Posts: 3	Posted: Jan 10, 2017 10:21 AM    Post subject: how to refund? I bought ?BioEra Pro for Windows ? USB dongle(325$)? from you at about 2th Dec, but I still did not receive this goods till now. More than one month have been passed. And BioEra side still no way to offer the current status, and i still can not find any info about the tracking num(LK135174486US) which is offered in the web. So i decided to refund it, please make the money back to the same way.
jarek Joined: Oct 22, 2007 Posts: 1073	Posted: Jan 10, 2017 5:05 PM    Post subject: I am sorry you did not receive the dongle. The dongle was shipped, and according to the tracking info it is still in transit. Tracking in China is not always showing on that page. I have refunded your payment. If you receive the dongle, please do not use it and contact me first.
fejin Joined: Jan 10, 2017 Posts: 3	Posted: Jan 11, 2017 6:02 AM    Post subject: Jarek, thank you. I have not received the feund, do you know it is back to account in time or some delay?
jarek Joined: Oct 22, 2007 Posts: 1073	Posted: Jan 11, 2017 4:02 PM    Post subject: It should be the same day, but I am not sure how it works in China. Here is the refund transaction ID: 8D235746LH910262G
fejin Joined: Jan 10, 2017 Posts: 3	Posted: Jan 12, 2017 1:53 AM    Post subject: Refund have been to my account. I will contact you if I received your dongle in future. Thanks.