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Topic: USB dongle not detected
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Rah



Joined: Feb 12, 2014
Posts: 3

PostPosted: Feb 12, 2014 2:36 PM    Post subject: USB dongle not detected

BioEra installed and in the Activation window when Proceed is pressed, \"USB dongle not detected\" comes up. The device driver does not have the option to update driver (it is greyed out). When I press Cancel on the Activation window, I get the error \"Invalid exit code 1045. I have uninstalled and reinstalled and restarted my computer.

Rah
jarek



Joined: Oct 22, 2007
Posts: 1073

PostPosted: Feb 12, 2014 7:39 PM    Post subject:

Is this about BioEra dongle which was purchased on Feb 3, 2014?


Rah



Joined: Feb 12, 2014
Posts: 3

PostPosted: Feb 12, 2014 7:42 PM    Post subject:

Yes, that's right.
jarek



Joined: Oct 22, 2007
Posts: 1073

PostPosted: Feb 12, 2014 7:54 PM    Post subject:

The dongle you received is broken. I will send you another dongle tomorrow.

I apologize for the inconvenience.
Rah



Joined: Feb 12, 2014
Posts: 3

PostPosted: Feb 12, 2014 8:52 PM    Post subject:

Ok, thanks.
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